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Providers Lag as Healthcare Consumers Set Agenda

New players in healthcare are gaining a toehold with frustrated consumers who are "ready to abandon traditional care models for ones that echo experiences in banking, retail and entertainment," research from PwC's Health Research Institute indicates.

2 comments on "Providers Lag as Healthcare Consumers Set Agenda"
jim Cullen (4/27/2014 at 11:40 AM)

Excellent article. Let us all embrace consumer directed health care. It is the only thing that can save us from a government run system which is the anathema of our free market system. Price transparency, patient portals, providers who put the customer first are key ingredients of a feasible consumer directed system. We need the current providers to grasp these concepts and move to fully implement them.
pete.kelley (4/15/2014 at 8:10 PM)

Americans will have to have a serious discussion about medical liability reform, if the "retail healthcare" model comes to pass. If the "doctor" diagnoses and treats the rash based upon a smartphone picture, but the patient doesn't notice and mention the lymphadenopathy, is the doctor liable for not diagnosing the patient's lymphoma?