3 in 4 Patients Want E-mail Consultations with Doctors

Patient demand for e-mail consultations with physicians is high, but willingness to pay is low. Physicians practices are finding they can accommodate the preference for e-mail by identifying suitable billing strategies.

2 comments on "3 in 4 Patients Want E-mail Consultations with Doctors"
Marcus M (11/22/2013 at 12:22 PM)

Email is not the way to communicate medical issues with patients, in my opinion, based on personal experience with telephone communications with these same patients who cannot communicate over the phone what is really going on. How are they supposed to communicate via email and get a "medical opinion" that may not be based on clinical and objective evidence?
pk (11/12/2013 at 2:27 PM)

Half of the parents surveyed (49%) said they believed a co-pay for an email consultation should be less than a co-pay from an office visit and nearly half said e-mail consultations should be a free service. 1) this is why email is NOT a viable option. patients want this for free and the doctors take liability and time to respond with treatment plan. 2) should be FREE. of course since groceries are for free and gas for the car is also free.


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