Toxic Docs Require Management Finesse

Healthcare organizations are working to both discipline and reform physicians who display disruptive behavior. The process requires leaders to strike a tricky balance between "managing disruptive behavior" and "caring for and protecting the victims," says one expert.

1 comments on "Toxic Docs Require Management Finesse"
Robert Fielder, MA (8/8/2013 at 4:46 PM)

The consequences of a disruptive physician's behavior can be among the most destructive to the effective delivery of medical services! Whatever the environment, behavior of this sort falls under the heading of workplace conflict and as other employers in other industries have repeatedly demonstrated, there's considerable benefit to be gained from implementing the full range of Dispute Resolution Techniques. Taken together, the various strategies and resources that can be deployed, in additional to those cited by Florida Hospital and DePaul University, constitute a Dispute Resolution System (DRS). A DRS can be locally designed and customized (usually by a multidisciplinary committee) at each hospital or practice. They are specifically designed to accommodate progressive discipline and incorporate coaching of and counseling with the offending individual. But [INVALID]ing the behavior is just the first step in the process. Effectively demonstrating to the offended individuals that such a change of heart has been accomplished requires that the offended individuals be involved in the search for effective resolution, as well. The participation of these fellow physicians or nurses, with the aid of peer or professional coaches, facilitators or mediators is the key to rebuilding the fractured relationships and that's the final step in the successful restoration of a functional healthcare team.


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