Improving Collections Has No Blueprint

Starting with a directive to improve collections on unpaid patient invoices, Promise Healthcare used internal and external groups to bring in nearly $14 million.

1 comments on "Improving Collections Has No Blueprint"
Ian R. Lazarus (5/13/2013 at 5:19 PM)

Our firm trained an inner city hospital to dramatically improve collections. This hospital operates near the Mexican border, where undocumented immigrants were given driving directions on crossing! The hospital aimed to improve collections in their ED in particular, where patients were leaving before reconciling their financial obligations. Our firm trains in Lean Six Sigma principles, and by applying them in the ED, we more than doubled collections. The hospital gains the knowledge of how to apply Lean Six Sigma in other areas as well. In other words, we did not just fish for them, we taught them how to fish on their own!


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