Spectrum Health Targets ED Frequent Fliers for Primary Care

In just six weeks, a program that places heavy users of the health system's emergency department services with a multi-specialist intervention team has saved about $300,000, Spectrum says.

4 comments on "Spectrum Health Targets ED Frequent Fliers for Primary Care"
Deb McMaster (8/31/2012 at 8:09 PM)

This shouldn't be considered a one-size fits all approach. Therefore, assumptions should NOT be made about individuals that are taking prescription pain medications.
Ryan Nastaj (2/9/2012 at 1:17 AM)

Those os you who have posted, and there are currently two ahead of me, have not read the whole story behind this movement, This Dr. is a life saver, trust me when i tell you this, becuase i happen to be a patient there at the Integrative Medicine Group, the article left out the following, Dr. Waller is a Pain Medidcine Specialist, and addiction specialist and Emergency Room Doc also. The place doesnt only treat addictted patients to narcotics etc..it serves as a place to start then they transfer you to a regular primary doctor etc..So what the article said was he is an addiction specialist, thats is true but also treats Chronic pain and they do have other staff from network 180 which is a community or a place for the community to go for mental health , addiction stuff etc..when you go in you meet with several different people, from net 180 , dr. waller, a nurse, etc.. and they target your issues form various aspects. So thisis not just a place for addicts...just thought id let you know the truth
Cathy Martin (1/25/2012 at 9:23 AM)

I applaud Spectrum's concept. I think it will provide a very proficient way to ID patient's that will benefit from the program and give a very holistic approach to their care. However, I would caution that a program of 6 weeks is still in a honeymoon phase. I am a very "the glass is half full" person, but I don't belief that in 6 months to a year you will be seeing a sober rate as stated -"More than 90% have stayed clean since they started treatment here," he says. I would be interested in an update on the program's progress at 6 months and one year. I am hoping that Spectrum will share their program as a model for others and have great success with it as well.
Karen Shortt, RN (1/24/2012 at 2:35 PM)

This is a timely program that will benefit not only the healthcare providers bottom line, but more importantly the patients who have been crying for help like this. While many of these patients face social stigma for addiction and life style choices, the truth is that most started with a legitimate medical problem that led to the abuse of and addiction to prescription pain medications. When ERs continue to give narcotic medications to chronic pain patients, (because pain is what the patient says it is) they must then take the responsibility for contributing to the addiction. To be able to step up to the plate and assist these patients the way Dr Waller and his team are doing with empathy and kindness is an example of how healthcare providers, through innovative thinking and purposeful action can benefit society, patients, and their bottom lines. Good job, Dr Waller, and keep up the good work!


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