Engagement a Key Theme at ASHHRA Convention

Employee engagement; physician engagement; patient engagement; leadership engagement: The American Society for Healthcare Human Resources Administration annual convention in Phoenix saw more talk of engagement than the Viva Las Vegas Chapel on Valentine's Day.

1 comments on "Engagement a Key Theme at ASHHRA Convention"
stephen.mcclure (9/20/2011 at 2:19 PM)

To follow up on your statements about the importance of employee engagement to HCAHPS, HealthStream recently analyzed data that demonstrated this conclusion. Of nearly 250 client hospitals, all of which utilize HealthStream for patient satisfaction (HCAHPS), employee satisfaction, and physician satisfaction research, employee satisfaction was clearly shown to impact patient satisfaction. As employee satisfaction/loyalty increased, so did HCAHPS scores. The study also revealed two other predictors which were meaningful. It discovered that as HCAHPS scores increased, employee ratings of administration decreased. This interesting finding appears to indicate that hospital leaders who push forward with behavioral changes necessary to improve their hospitals' HCAHPS scores may find that their ranking with employees could decline. Physician ratings of nursing skill, the third variable, were also found to be a significant predictor of HCAHPS scores.


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