15 HCAHPS Buzzwords Every Provider Should Know

The value-based purchasing sweepstakes race is on. It's a national contest to see which acute care teams can score highest in patient experience metrics as evaluated by the Hospital Consumer Assessment of Healthcare Providers and Systems survey. Knowing the lingo is essential.

5 comments on "15 HCAHPS Buzzwords Every Provider Should Know"
Abby (7/22/2011 at 6:55 PM)

Hurrah! for the Yack Track concept. In both areas of specialty that I work in (ER and PACU), the noise level can ratchet up quickly and bursts of noise or loud conversations are very disturbing to patients under stress or in pain. I find (to my dismay) that I'm frequently the one shushing co-workers and the ironic part is that I'm hard of hearing! I'd LOVE to see a red light signaling 'too loud' in the center of the nursing station. Less yap, more tap people!
SLP (7/15/2011 at 5:31 AM)

The minimum 300 surveys that will be submitted, I would like to know more about that.
Claude Albertario, RPSGT (7/12/2011 at 4:34 PM)

I am AMAZED that Dr.Bell (First reply) says: " I could most definitely do without the #3. "Yack Track" or "Yap Track." Sleep, the ONLY time the body regenerates itself and you think the patient can do without that? I am totally befuddled by your lack of sensitivity to this most spiritual and required aspect to human life. Really shows me the mountain we in the sleep field have to climb to get respect for the time supposedly devoted to sleep in the healthcare environment. Truly troubling to read that.
Rhonda S Bell DBA (7/12/2011 at 11:28 AM)

Hi, Cheryl Thank you for writing this informative article that is so pertinent to the focus of healthcare today. Your list of buzzwords are very spot on and some more so than others. I could most definitely do without the #3. "Yack Track" or "Yap Track." However, doesn't or shouldn't #6. Hearts and Minds so get to the true nuts and bolts of healthcare. We are constantly looking for the quick fix or band-aid to get us to the next level when we should just simply be INTOUCH (Integrated Nursing and Total Optimization for Ultimate Care and Healing) with our patients, and just as equally if not more so with ourselves and our employees. One component was left out of #6 and that is the spirit. As beings, we are made up of the union of body, mind, and spirit and all have to be nurtured at work in order to provide the care that will produce the quality of care expected from every patient and healthcare organization with the patient perception reimbursement being the icing on the cake. Inspired thanks, Rhonda http://wiseandintouch.com
cheryl clark (7/11/2011 at 1:14 PM)

Forgot to mention that according to CMS, there is no cap on how much money the best hospital can receive in incentive payments. But an analysis by Premier Health Alliance estimated what these payments would look like for the very best scoring hospital if VBP incentive payments now in effect were in effect in 2009-2010. Premier's Alven Weil wrote, "the highest bonus was estimated at 2.3%....but since everyone has to contribute 1% the net bonus was 1.3%."


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