Patient Check-In Technologies Cut Cost, Wait Times

Touchscreen tablets, kiosks, and patient portals that automate the check-in process are resulting in shorter wait times, reduced errors, and lower labor costs.

1 comments on "Patient Check-In Technologies Cut Cost, Wait Times"
Patrick Pichette (2/28/2011 at 1:41 PM)

Great post Anna! I am glad that you highlighted the fact that patient self-service technologies can create measurable efficiencies for hospitals, as is evident with the Vanguard story. We have a similar success story in Canada. Southlake, a hospital near Toronto, was able to redistribute 12 FTEs from their registration area to other sections of the hospital, and saved $400K in annual operations costs with a process redesign and by using patient online registration and check-in kiosk. Case study can be found here:


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