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  October 30, 2013 Follow us on FacebookFollow us on TwitterJoin us on LinkedInRSS feed

Revving Patient Experience May Require a Cultural Transformation

Jacqueline Fellows

Healthcare organizations that have fully committed to improving patient experience share the common belief that developing a patient-centered culture is key to their success. >>>


Editor's Picks

Doctors in Residency Fail Tests of Common Courtesy

Interns observed interacting with hospitalized patients exhibited five basic behaviors associated with etiquette-based medicine during only 4% of all encounters. >>>

Pronovost Lauds Patient Reporting of Adverse Events

The FDA apparently isn't satisfied that doctors and hospitals are reporting all they know about drug errors and harm from medical devices. A top physician and safety advocate says enabling patients to report events is a welcome "paradigm shift." >>>

M&As to Continue with Smaller Deals

Don't look for a slowdown in healthcare mergers and acquisitions anytime soon. While the era of mega mergers has peaked, one observer says to watch for robust consolidation activity among small health systems and stand-alone hospitals. >>>

How to Find the Right Ortho Device at the Right Price

Orthopedic physicians and hospitals are developing new procedures and processes to better select and procure surgical implants for hip and knee pain, spine care, and joint replacement. >>>

Healthcare CEOs: Get Ready for the Haters

Patients are already facing copays, coinsurance, and deductibles that are much higher than only a year or two ago. If you think they're unhappy now, wait until you see what happens when you try to collect their share of your payment directly. >>>

Slideshow: Population Health Management—Steps to Risk Sharing and Data Analytics

Population health management presents many challenges, particularly with data and data analytics and pressure to reduce costs and increase efficiency. This Intelligence Report from HealthLeaders Media shows that mastery of data analytics and shared risks across the care continuum can drive a winning population health management program. >>>

14 Medicare Advantage Plans Earn 5 Stars

Among the significant perks of being a five-star plan is the ability of payers to enroll members throughout the year rather than only during the seven-week Medicare open enrollment period. >>>

LIVE Webcast

Webcast: The New Patient Experience Model—Strategies to Leverage the Patient Perspective

Date: November 5, 2013, 1:00–2:30 p.m. ET

Marketing leaders from Covenant Health and Studer Group will help healthcare executives understand the importance of creating a patient-centered culture, share actionable examples of experience improvement techniques, and demonstrate how marketing can promote and sustain the hospital's patient experience strategy. Register Today >>>

News Headlines

Insurers oppose Obamacare extension as danger to profits

Bloomberg, October 30, 2013

Sebelius to testify on troubled website rollout

The Miami Herald / Associated Press, October 30, 2013

Health site chief expects low initial enrollment number

The New York Times, October 30, 2013

Medicare premiums to remain flat in 2014

USA Today, October 29, 2013

Poll: 47% don't know where to get healthcare info

USA Today, October 29, 2013

White House knew millions could not keep their health insurance

NBC News, October 29, 2013

Patients, firms shop for better healthcare deals

ABC News / Associated Press, October 28, 2013

State healthcare website recovering from glitches

San Francisco Chronicle, October 28, 2013

Obama team to clarify healthcare penalties

USA Today, October 25, 2013

Healthcare law fails to lower prices for rural areas

The New York Times, October 25, 2013

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From HealthLeaders Magazine

The Benefits (and Costs) of Consolidation

The recent level of M&A and affiliation activity in healthcare has been stunning, but to some leaders, it's nothing compared to what's coming over the next decade. >>>


Compounding Concerns


Readmissions: The Big Picture

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