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  January 30, 2013 Follow us on FacebookFollow us on TwitterJoin us on LinkedInRSS feed

Patient Satisfaction, HCAHP Scores Bolstered by 'Sacred Moment'

John Commins

In the months since one hospital implemented a program that encourages a caring bond to be formed between a physician and a patient, its patient satisfaction scores have risen 33%. >>>


Editor's Picks

How to Stop Unhappy Nurses From Leaving

The key to improving nurse recruitment and retention appears to lie in extending nurses' access to advanced degrees and specialty certifications, a study suggests. >>>

CEOs Get a Medicare Compliance Checklist

Hospital and health system senior leaders can ensure their organizations' compliance programs are functioning as intended by following six guidelines. >>>

4 in 10 Hospitalists Report Unsafe Patient Workloads

Hospitalists responding to a survey say that time constraints have "likely contributed to patient transfers, morbidity, or even mortality." But one critic suggests their complaints may be attributed to "some conditions they bring on themselves." >>>

Moody's Still Bearish on Not-for-Profit Hospitals

Uncertainty about reductions in Medicare reimbursements is one reason the not-for-profit hospital sector has lacked stability since at least 2008. And there is no indication that better days are near, says an analyst at the credit rating firm. >>>

Who Pays Hospital Costs for Patients in Police Custody?

Medicare has paid millions of dollars it should not have for incarcerated patients. Now it's cracking down. Hospitals without sound financial policies governing these patients could be stuck with no payment and no recourse. >>>

5 Ways to Raise HCAHPS Scores via Staff Engagement

Patient satisfaction is a top priority among healthcare executives, but cultures that put patients at the center of healthcare aren't built in a day. To raise consumer assessment scores, HR leaders must work to involve staff in the overall effort. >>>

M&A Forecast: 1 in 5 Hospitals to Realign Over Next Decade

Revenue is expected to plunge 25% and the incremental changes that hospitals and health systems are implementing are not likely to be enough to maintain independence for a large percentage of them. >>>

LIVE Webcast

Boost Patient Satisfaction Scores Through an Accountability Model

Date: February 14, 2013, 1:00-2:30 p.m. ET

Ardent Health Services, Monroe Clinic, and The Baird Group drill down on tools and strategies they've used to create a sustainable patient experience model based on accountability and service excellence. Learn what your team should be doing to accomplish these goals and help your organization boost its bottom line.

Register Today

News Headlines

GA hospital fee clears another hurdle

The Atlanta Journal-Constitution, January 30, 2013

Aetna, Texas Health Resources establish ACO

The Dallas Morning News, January 30, 2013

Ambulatory surgery centers catching up to hospitals

Dallas Business Journal, January 30, 2013

Healthcare law means free clinics have to accept payments

KCUR / The Kansas City Star, January 30, 2013

Obama law pits insurance giants against MD co-op

Bloomberg, January 29, 2013

NY-Presbyterian to take over downtown hospital

WNYC News, January 29, 2013

Intermountain analysis: Can hospitals cut waste without rationing care?

The Salt Lake Tribune, January 28, 2013

AZ bill would compel hospitals to check immigration status

Los Angeles Times, January 28, 2013

A hospital fee minus just one thing: A hospital

The Boston Globe, January 28, 2013

NC hospital launches new products from initiative

The Atlanta Journal-Constitution / Associated Press, January 25, 2013

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HealthLeaders Live from Heartland Health: Cost Containment Lessons

Date: March 19, 2013, 12:00-3:00 p.m. ET

Heartland Health leaders reveal how to achieve significant, sustainable cost savings by identifying value in best practices and the patient experience. Learn how the team identified areas of waste and cost savings that have consistently added millions of dollars annually to the bottom line.

Register Today

Download free case study

From HealthLeaders Magazine


20 People Who Make Healthcare Better—2012

They are nurses and physicians. They are researchers and executives. They are providers and payers. They are watchdogs and innovators. And they are patients. They are this year's HealthLeaders 20 honorees, selected for their efforts to make healthcare better. Their stories are sometimes tinged with struggles or challenges, but always, ultimately, with success. >>>


Anesthesia and Operating Room Efficiency


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