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  December 12, 2012 Follow us on FacebookFollow us on TwitterJoin us on LinkedInRSS feed

How to Train Physicians on Patient Experience

Marianne Aiello

All doctors—young or old, personable or grumpy—can be taught to more effectively communicate with patients and improve their hospital experience. And they must be, now that low patient experience scores can be tied to financial penalties. >>>


Editor's Picks

Higher Readmission Penalties Linked to Low HCAHPS Scores

Hospitals that score the lowest on Hospital Consumer Assessment of Healthcare Providers and Systems surveys are most likely to be penalized the maximum 1% of their Medicare DRG payments, analysis finds. >>>

Clinical Technology Under C-Suite Scrutiny

How do healthcare leaders effectively make decisions regarding the right mix of clinical technology and services to offer? >>>

Nurses Voted 'Most Trusted' Profession, Again

A winning combination of eagle-eyed medical expertise and compassionate bedside manner puts nurses in the top slot among professions rated on honesty and ethical standards. >>>

Healthcare Exec Compensation Models Play Catch-up

While physician compensation models have begun transitioning from fee-for-service to pay-for-performance, healthcare executive compensation structures have yet to make a similar shift. But that change is under way. >>>

Q&A: Don Berwick Reflects on Healthcare Reform, Part II

A year after leaving his position as administrator of the Centers for Medicare & Medicaid Services, Don Berwick, MD, talks with HealthLeaders about death panels, the challenges of implementing healthcare reform, and Medicare and Medicaid fraud. >>>

M&A Roundup: Cincinnati Children's Signs Affiliation with TN Hospital

Healthcare executives at HCA, Cirrus, Sinai Health System, Catholic Health Initiatives and Mountain States Health Alliance are among the latest to announce merger and acquisition deals. >>>

LIVE Webcast

Optimize the Nurse Skill Set—Lower Labor Costs and Raise Quality

Date: January 24, 2013, 1:00-2:30 p.m. ET

As the Centers for Medicare & Medicaid Services develops new programs and tools as a result of the Patient Protection and Affordable Care Act, healthcare providers must focus on the care continuum model. Join Glide Health Services and Huron Healthcare as they share their tools for managing nurse labor costs.

Register Today

News Headlines

LifeCare files for Ch. 11 bankruptcy protection

The Seattle Times / Associated Press, December 12, 2012

Health centers find opportunity in brownfields

The New York Times, December 12, 2012

Indiana HIE lets public see quality metrics

InformationWeek, December 12, 2012

How much compensation is too much compensation?

Lancaster Online, December 11, 2012

Despite success, demand low for hand transplants

The Philadelphia Inquirer, December 11, 2012

New taxes to take effect to fund healthcare law

The New York Times, December 10, 2012

Healthy paychecks for PA's Lancaster General Health execs

Lancaster Online, December 10, 2012

Healthcare creates MN jobs boom

Star Tribune, December 10, 2012

Critics wary of UT medical school Catholic teaching hospital

American-Stateman, December 10, 2012

Opinion: Self-injectable drugs could lower healthcare costs

Houston Chronicle, December 7, 2012

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Rounds: Clinical Integration at Scott & White

Date: January 8, 2013, 12:00–3:00 p.m. ET
Scott & White physician leaders share how they created an extensive physician and executive leadership development program to bring clinical and business leadership skills together. Register to attend this three-hour virtual seminar on Scott & White's physician-led delivery model with interactive Q&A.

Register Today


Download Free Case Study

From HealthLeaders Magazine


Volume, Value, and Compensation Metrics

Although executive compensation is largely linked to financial metrics, there is a shift in healthcare as leaders are increasingly being measured on factors of quality outcomes and patient satisfaction. >>>


Senior Leadership Pay Continues to Rise


The Paths to Price Transparency

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