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  November 14, 2012 Follow us on FacebookFollow us on TwitterJoin us on LinkedInRSS feed

Real Patient Experience Doesn't Show Up in HCAHPS Scores

Marianne Aiello

No matter how long you study your Hospital Consumer Assessment of Healthcare Providers and Systems scores, you don't really know what it's like to be a patient in your hospital until you are one. >>>


Editor's Picks

Beware Social Media's Pitfalls

Clinicians and patients, speaking in their authentic voices on Twitter, Facebook, and YouTube, can trump formulaic marketing materials. But the need to employ a metric ton of common sense and discretion is greater than ever. >>>

State HIX Options 'Ironic from Both Sides'

Some states, citing their sovereignty, say they have no intention of submitting plans for state-run health insurance exchanges. Ironically, if they don't, the federal government will step in and do it. >>>

Young Doctors Spend 13% More Than Older Physicians

Older doctors can teach younger, less experienced physicians a lesson or two about cutting costs by using less costly procedures, a RAND study shows. >>>

Why Red State Govs May Embrace Medicaid Expansion

Some governors who had been strongly opposed to direct federal aid for expanding Medicaid rolls are now taking a second look at it. "They have been hearing from providers in their states who are worried about uncompensated care costs," says one analyst. >>>

AMA Offers Guidance on Physician Employment

Over two days of meetings, the American Medical Association's  House of Delegates voted on economic, clinical, scientific, and public health issues that it wants to advance in order to "shape the healthcare agenda" of the nation. >>>

Rethinking Agency Nurses

Agency nurses are just as educated and nearly as experienced as permanent nurses and may be a good solution to the projected nursing shortage, a study says. >>>

How a Storm-Battered Health System is Helping Employees

NorthShore-LIJ Health System responded to Hurricane Sandy by building an Emergency Response Center. It's helping employees with shelter, food, and financial assistance. And leaders are redirecting proceeds of a capital fundraiser toward employees—and the community. >>>

LIVE Webcast

Cardiology Service Line—From Volume to Value

Date: Nov. 27, 2012, 1:00-2:30 p.m. ET

Coordinate protocols and standardize approaches to better manage cost and reform transitions in the cardiology service line, without cutting into the service or quality of care. Join Sanger Heart & Vascular Institute, Sacred Heart Hospital, and Wellmont Health System as they share tactical approaches for maneuvering through healthcare reform transitions in the cardiology service line.

Register Today

News Headlines

Clinton says his foundation to tackle health gaps

Chicago Tribune / Reuters, November 14, 2012

Hospitals ordered to do more to protect kidney donors

The New York Times, November 14, 2012

Many hospital patients get too much acetaminophen

Reuters, November 14, 2012

FL hospitals adding hyperbaric chambers

The Daytona Beach News-Journal, November 14, 2012

Bellevue Hospital won't fully reopen until February

DNAinfo, November 13, 2012

Legal drugs, deadly outcomes

Los Angeles Times, November 13, 2012

Do prestigious residencies mean better doctors?

The Atlantic, November 13, 2012

How hospitals are using palm readers

The New York Times, November 12, 2012

CA medical board steps up investigations of fake doctors

KQED / California Watch, November 9, 2012

Hospitals gamble on urgent care clinics to keep patients healthy

Kaiser Health News, November 9, 2012

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Webcast: Future of Service Line Marketing—New Tactics, New Tools

Date: Nov. 29, 2012, 1:00-2:30 p.m. ET

When it comes to service lines, healthcare marketers are challenged to balance the needs of the organization and individual physicians with limited marketing dollars. Join WellStar Health System, Cooper University Hospital, and Jennings Co. as they explore how to use data to prioritize service line marketing dollars and gain physician buy-in.

Register Today

From HealthLeaders Magazine


Volume, Value, and Compensation Metrics

Although executive compensation is largely linked to financial metrics, there is a shift in healthcare as leaders are increasingly being measured on factors of quality outcomes and patient satisfaction. >>>


Senior Leadership Pay Continues to Rise


The Paths to Price Transparency

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