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  September 5, 2012 Follow us on FacebookFollow us on TwitterJoin us on LinkedInRSS feed

How a Big-Time Hospital Creates a Small-Town Patient Experience

Marianne Aiello

Bigger isn't always better when it comes to healthcare organization size and the patient experience. When a local or independent hospital becomes part of a larger health system, patient experience can suffer. NYU Langone Medical Center's chief experience officer has advice on how to bridge the gap. >>>


Editor's Picks

How One Hospital Works to Win Over Patients

While Stony Brook University Medical Center in NY has won awards for clinical work, it is among many high-achieving clinical facilities trying to improve patient satisfaction and raise its HCAHPS scores. >>>

MN Physician Groups Rated by Consumer Reports

The consumer publication measured and ranked how well each of 552 doctors' practices in Minnesota manage their patients with diabetes and heart disease. The data evaluated is required to be reported by physicians under state law. >>>

HCA Probe Spotlights Cardiologists' 'Irresistible Temptation'

Accusations that thousands of patients underwent inappropriate heart procedures at HCA hospitals may be better explained by a phenomenon in which interventionalists see a vessel narrowing and are overcome with an urge to fix it, even if the patient won't benefit from the procedure. >>>

Doctors' Challenge: Boost Patient Satisfaction, Maintain Clinical Excellence

Hospitals are working with physicians to improve patient satisfaction scores while maintaining high clinical outcomes. It's a delicate balance that can translate to a bonanza of federal dollars under the value-based purchasing program. >>>

Not-for-Profit Hospitals Show Stability in a Challenging Market

Executives have done a good job stabilizing margins after the Great Recession but still face challenges from flat inpatient volumes, healthcare reform mandates, and lower reimbursements linked to government budget pressures, according to a report from Moody's Investors Service. >>>

10 Healthcare IT Predictions for the Next Year

On patient data, EMR vendor staffing, repersonalization, videoconferencing gear, identity management, alert fatigue, patient adherence, Big Data, peer-to-peer training, and the precedence of people over technology. >>>

Intelligence Report

Patient Experience and HCAHPS—Little Consensus on a Top Priority

While 84% of health leaders rank "patient experience" among their top three priorities, less than half of them are making patient experience-specific investments. This original research and analysis offers key insight from top healthcare executives, including new case studies from CaroMont Health, Gundersen Lutheran Health System, and Provena Health.

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News Headlines

Medicare reimbursement incentive less than effective

Reuters, September 5, 2012

Duke, LifePoint to pump $350M in Marquette General

Nashville Business Journal, September 5, 2012

For physicians and patients, time is the best medicine

The Boston Globe, September 5, 2012

CalPERS saves $37M as medical groups coordinate healthcare

Los Angeles Times, September 5, 2012

Supported Nurses Boost the Health of Healthcare

HealthLeaders Media, September 4, 2012

HHS awards new grants for healthcare co-ops

The Hill, September 4, 2012

MA hospitals and doctor group to create state's only member-owned health plan

The Boston Globe, September 4, 2012

CEOs say health merger means lower cost, better care

Minnesota Public Radio, September 4, 2012

Oregon's largest CCO ready for launch

Portland Business Journal, September 4, 2012

Hospitals weigh pros, cons of altering visiting hours

The Observer-Dispatch, September 4, 2012

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Webcast: Reboot for ICD-10—Lessons from UnitedHealth Group & North Shore-LIJ

Date: Oct. 22, 2012, 1:00–2:30 p.m. ET

With the implementation deadline confirmed, the transition to ICD-10 shifts into high gear. Now providers and payers must prepare quickly. Learn from coding experts at UnitedHealth Group & North Shore-LIJ how to assess your organization's existing structure, how to create a transition process, and how to move toward compliance while meeting risk and cost constraints.

Register Today

From HealthLeaders Magazine


Trying to Win Over Patients

Providing top-notch care is no longer enough. Healthcare leaders must now deliver a high-level patient experience or face the financial repercussions. >>>


Overcoming Interventional Radiology Turf Wars


When Data Makes You Look Bad

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