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  February 15, 2012 Follow us on FacebookFollow us on TwitterJoin us on LinkedInRSS feed

3 Ways to Strive for Service Excellence

Marianne Aiello

HCAHPS has created a direct link between service, patient satisfaction scores, and reimbursement. But consistent excellent service doesn't happen by accident. Here's how one hospital system did it. >>>


Editor's Picks

Not-for-Profit Hospitals' Community Spending Detailed

A study sponsored by the American Hospital Association shows that not-for-profit hospitals average more than 11% of total expenses on benefits to their communities. >>>

Patient satisfaction costly, but maybe not so healthy

A satisfied patient is not a cheaper patient: however important such a finding may be in these budget-constrained times, that comes as little surprise. More surprising: A satisfied patient is not necessarily a healthier patient. This emerges from a study published in the Archives of Internal Medicine. >>>

Insurer Trains Nurse Care Coordinators

Nurses who work in primary care physicians' offices are being specially trained as population care coordinators to manage follow-up care and the transition to patient-centered medical homes. >>>

NEW: Industry Survey 2012

Our fourth-annual Industry Survey features a new CEO report, an overall cross-sector report, and individual reports targeting Senior Leaders, Finance, Physicians, Nurses, Community & Rural Hospitals, and Service Lines. Take the pulse of the industry; download the reports now. >>>

News Headlines

Health IT firm, Blue Cross group to buy NaviNet

Mass High Tech / Boston Business Journal, February 15, 2012

When you need to see a banker—stat

Star Tribune, February 15, 2012

UnitedHealth unveils patient info service for MDs

Miami Herald, February 15, 2012

Ex-Grateful Dead player scores medical hit

Reuters, February 15, 2012

Success of health reform hinges on hiring 30,000 primary care docs by 2015

The Washington Post, February 13, 2012

Clayton-based Centene reaps millions cutting government health costs

St. Louis Post-Dispatch, February 13, 2012

Health IT factors into Leapfrog's hospitals rankings

InformationWeek, February 13, 2012

UnitedHealth will tie doctors' payments to quality of care

Bloomberg / BusinessWeek, February 10, 2012

What to do with an empty hospital?

Buffalo News, February 10, 2012

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Rounds: Creating a High-Performance Emergency Department

Date: March 29, 2012
Transition your emergency department into a high-performance, patient-centered unit. Join HealthLeaders Media at Cambridge Health Alliance for a three-hour leadership event with strategies to improve ED flow, communications, and outcomes. Access our FREE event case study now, then register for the event to receive exclusive content.  >>>

From HealthLeaders Magazine


Outpatient Care Expansion Comes Under Scrutiny

Even the most ardent proponents of outpatient care say its pace of growth may slow, depending on a community's need for integrated care and specific demand for multidisciplinary approaches. >>>


Controlling Nurse Labor Costs


Dealing with Data Breaches

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