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  December 12, 2011 Follow us on FacebookFollow us on TwitterJoin us on LinkedInRSS feed

How KU Hospital Drives Patient Satisfaction

John Commins

Since 1999, The University of Kansas Hospital has relied on one employee to lead a customer service training program. She has trained about 12,000 staff on the finer points of making patients happy, and patient experience scores have gone from the single digits to the high 90s. >>>


Editor's Picks

How Safety-Net Hospital Closings Affect PCPs

The closing of a Los Angeles safety-net hospital caused many of its primary care physicians to complain of profound professional and personal upheaval owing to the disruption of the care network, a study finds. >>>

PCPs Link Social Barriers to Poor Health

In a survey released by the Robert Wood Johnson Foundation, 85% of primary care physicians say patients' social needs are as important to address as their medical conditions. >>>

Our Top 12 Stories of 2011

As 2011 winds down, we review our most popular online stories of the year. Quality concerns, readmissions, accountable care organizations, value-based purchasing, and uncertainty about the future of healthcare all share the spotlight. >>>

PepsiCo to pay for employee surgeries at Hopkins

PepsiCo has signed a deal that allows employees and dependents across the nation to get certain surgeries at Johns Hopkins Hospital, a cutting-edge arrangement that could grow in popularity as companies look to provide better healthcare and contain costs. >>>

Executives on the Move

NASHVILLE: HCA picks O'Boyle to lead Parallon Business Solutions

HCA/BusinessWire, December 12, 2011

BAYONNE, NJ: Spektor appointed CEO/President at Bayonne MC

MarketWatch, December 12, 2011


Columbus Business First, December 12, 2011

TEMPE, AZ: Adams named CFO for Banner hospitals

East Valley Tribune, December 12, 2011

COLUMBUS, GA: Columbus Regional Healthcare System names new CEO

Columbus Ledger-Enquirer, December 12, 2011

JERSEY SHORE: Fleming named JS Hospital’s new CFO

The Express, December 12, 2011

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Webcast: Tackle Physician Turnover Costs, Rev Up Recruitment

Date: December 20, 2011
About: Losing just one physician can mean a $1 million hit to your budget, and most facilities have turnover rates that are much higher. Join HealthLeaders Media for a 90-minute webcast and Q&A, featuring Brett Walker, director, physician & provider recruiting, at Indiana University Health and J. Gregory Stovall, MD, senior VP of medical affairs for Trinity Mother Frances Health System. Learn proven techniques and strategies to address your recruitment and retention challenges. >>>

From HealthLeaders Magazine

Patient Engagement Takes Physician Leadership

As providers become increasingly accountable for healthcare outcomes, patient engagement grows in significance. Individuals should take responsibility for their health, but what role do the providers play in turning consumers of care into partners in care? >>>


Managing the Continuum


Treating Patient as Partner

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