HealthLeaders Media Marketing Weekly - September 28, 2011 | Easing Patient Fears Can Raise HCAHP Scores View as a Webpage | Subscribe for Free
Easing Patient Fears Can Raise HCAHPS Scores
Anna Webster, Online Content Coordinator

Do you know what your patients fear the most about healthcare? Understanding and addressing those anxieties can improve the patient experience and Hospital Consumer Assessment of Healthcare Providers and Systems scores. Here's how Memorial Hospital and Health System is confronting and defusing patient fears. [Read More]
anna webster
  September 28, 2011


  Editor's Picks
  Joint Commission 'Best' List Draws Skepticism from C-Suite
Some health system officials whose hospitals made the Joint Commission's list of top hospitals say they're questioning the list's worth, in part because they aren't totally on board with the commission's process measures, and in part because they share the list with hospitals not known for high quality performance in their respective communities. [Read More]
Hospital Focus Misdirected Toward Parents, Survey Suggests
A study targeting hospitalized children and adolescents on the quality of their nursing care finds room for improvement. Hospitals, the lead author says, have "gone overboard with parent satisfaction and comfort. The child sort of gets left behind." [Read More]
Videos as Instruments of Physician Engagement
Hospitals looking to connect with patients, grow market share, and increase awareness about their services are turning to physician videos as a means to accomplish those goals. [Read More]
SHSMD: CEOs Discuss Cultural Change Leadership
A panel of health system CEOs at the annual Society for Healthcare Strategy and Market Development conference discusses the challenges of forming a common culture within healthcare settings. [Read More]
Intelligence Report: Physician Alignment: The Collaborative Care Disconnect
79% of leaders say physicians? support of collaborative care is mixed or unsure, according to this HealthLeaders Media Intelligence Report. Get the free report with exclusive research and analysis. [Read More]

Marketing Headlines

Des Moines hospital settles 2 lawsuits over availability of deaf services, September 28, 2011

Supreme Court could rule on healthcare law early next year
Los Angeles Times, September 27, 2011

Many docs feel they?re delivering too much care
The Wall Street Journal, September 27, 2011

Free baby formula samples at hospitals raise concern
Reuters Health, September 26, 2011

Designing a smarter patient
The Wall Street Journal, September 26, 2011

Bartering for healthcare: Yardwork for treatment
NPR, September 26, 2011

AK hospital frets over proposed surgical center
Peninsula Clarion, September 27, 2011

Vanderbilt partners with three suburban Nashville hospitals
The Tennessean, September 26, 2011

Work starts on $332M Maine hospital
Bangor Daily News, September 23, 2011
  Oct 26: Rounds: Performance Improvement for Quality and Bottom-Line Outcomes


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