HealthLeaders Media IT - May 25, 2010 | Ready or Not, Tech-Savvy e-Patients are Coming
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Ready or Not, Tech-Savvy e-Patients are Coming
Gienna Shaw, Technology Editor

The patient of the future—also known as the e-Patient—is technologically savvy, information hungry, and has a sense of entitlement about the level of service and the types of services they want. They'll demand up-to-date, easy-to-understand, and easy-to-access information about the cost of care and billing, online appointment scheduling, the ability to e-mail their physicians, and hospital Web sites that have more information than can be found on Google maps. Donna Cryer is one such patient. [Read More]
May 25, 2010
Editor's Picks
Patient Information Breaches: Leadership's Responsibility
Even leaders who don't understand computers are responsible for patient health information breaches, writes Philip Betbeze, HealthLeaders Media senior leadership editor, who bravely admits his own lack of knowledge about technology and how computers work. "[G]iven the almost weekly news item about embarrassing and costly patient health information breaches in healthcare, it's appropriate to remind those of you who are in charge of your hospital, health system, or physician practice: protecting this data is YOUR responsibility." And yes, he put "your" in capital letters. Sorry for the shouting, but he's right. [Read More]

Mailer and Me: Do You Have Any Paper?
What does Norman Mailer have to do with electronic medical records? HealthLeaders Media Senior Editor Joe Cantlupe makes the connection with an anecdote about the curly-haired, gravelly-voiced author as well as by interviewing physicians who are preparing to say goodbye to paper records. They discuss the pros and cons of the inevitable switch—and make sure to check out the comments at the bottom of the article, as well, for warnings about the consequences of connectivity. [Read More]

MGMA Tells HHS New EMR Disclosure Requirements 'Onerous'
The Medical Group Management Association (MGMA) says new HIPAA disclosure requirements for electronic medical records are burdensome, unnecessary, costly, and may discourage physicians from adopting the new technology. An MGMA online survey found most administrators have received very few accounting for disclosure requests from patients since 2003 and that respondents are concerned about the cost, staff training, and computer upgrades required for compliance. MGMA highlighted several critical concerns, including the administrative burden on physician practices such as accounting for treatment disclosures and payment and healthcare operations disclosures, as well as the rule's discouraging effect on physician adoption of electronic health records. [Read More]

EHR and Market Growth
In a world of skyrocketing health costs and dwindling employer-based insurance members, the individual market is one of the few areas of growth opportunity for health insurers. And while the market is rife with politics and uncertainties, experts say insurers have an opportunity with individual markets to largely expand their programs. Priority Health, based in Grand Rapids, MI, plans to launch an expansion of its individual market PPO program, says Joan Budden, marketing officer for Priority. The move reflects a basic business strategy: Go for customers with growth potential, while making a dent in competition with the big guys. As part of Priority's strategy, a focus for individual markets will be on college graduates and people who own small businesses, while implementing detailed case management programs. [Read More]

Editor's Note
From all of us at HealthLeaders Media, have a safe Memorial Day holiday. HealthLeaders Media IT will take next week off, but will be back with a new issue on June 8.
Tech Headlines
OCR Building HIPAA Audit Plan With Outside Help
Dom Nicastro, for HealthLeaders Media - May 24, 2010

Using the Web to curb waiting-room times
Wall Street Journal - May 25, 2010

High-tech alternatives to high-cost care
New York Times - May 24, 2009

Pairing high-tech, healthcare
Wall Street Journal - May 20, 2010

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IT Forum

Workgroup: Mandate Encryption For Provider Information Exchanges: Encryption should be mandatory for one-on-one exchanges between providers regarding treatments, says a privacy/security workgroup for the Office of the National Coordinator for Health Information Technology. [Read More]
Audio Features

Tech to Boost Satisfaction and Patient Flow: Are long wait times in the ER hurting the patient experience at your organization? Denice Soyring Higman, RN, president and founder of Soyring Consulting in St. Petersburg, FL, discusses how hospitals can dramatically boost patient satisfaction scores with simple patient flow changes and by using clinical data to improve efficiency and productivity in the ER. [Listen Now]
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