HealthLeaders Media Marketing Weekly - December 2, 2009 | Patient Experience: Four Benefits and Five Priorities
View as a Webpage | Subscribe for Free
Patient Experience: Four Benefits and Five Priorities
Gienna Shaw, for HealthLeaders News

Hospitals and health systems have had an eye on patient satisfaction over the past few years and have, more recently, been ramping up their patient experience initiatives—and it's starting to show. Patients were more satisfied with their care at inpatient facilities than during any of the previous six years, according to a recent report from Press Ganey Associates, Inc. [Read More]
  December 2, 2009


Editor's Picks
Hospital to Flowers: You're Not On the Guest List
In an attempt to curb infections and clutter, a hospital in Northern England recently banned flowers from all patient rooms—and they say their patients are OK with that. Libby McManus, chief nurse for York Hospitals NHS Foundation Trust, says the organization surveyed maternity patients, who tend to receive the most flowers, and learned that they would prefer to enjoy their flowers for longer at home. But, as a reader points out in the comment section, maternity patients are also usually hospitalized under happy circumstances and have short stays. Experts say it's unlikely similar hospital-wide measures will be enforced in the U.S., due to a focus on patient experience and more space to work with than many English hospitals. Besides, florists are a not a group you want to anger. [Read More]
Joint Commission, HHS Stress Importance of Healthcare Communication
We know that good communication is the key to good outcomes and patient satisfaction. The Joint Commission and the Department of Health and Human Services knows it too: They recently released a 30-minute series of videos titled "Improving Patient-Provider Communication." The videos, designed for organizations and healthcare providers, spell out what is required by The Joint Commission and by federal law in terms of effective communication and language access, and how the intent of the law can be met. [Read More]
Retail Clinic Market Showing Signs of Growth
Despite the slow economy, the number of healthcare retail clinics has increased about 15% during the past two years, according to a new report released by the Deloitte Center for Health Solutions. And more of these clinics are beginning to ally themselves with established healthcare organizations: A trend that many healthcare marketing experts say will continue. [Read More]
Neuromarketing's promise is elusive
If you were thinking of using your hospital's fMRI to better understand the behavior of potential patients, think again. Neuromarketing—which uses brain-imaging techniques such as functional magnetic resonance imaging to uncover the "buy button" in consumers' brains—has future potential, according to this MarketingProfs article by psychophysiologist Samuel D. Bradley, PhD. He explains why the tool isn't the magical solution marketers are longing for and notes that the brain will reveal answers only if marketers ask "meaningful questions in cleverly designed experiments." [Read More]
Campaign Spotlight
Advertising By Way of Photojournalism
Click to view larger version.
Many hospital ads feature patients and technology, and often wind up blending together and getting lost among the clutter. Though NYU Langone Medical Center's "Any Given Moment" ad campaign highlights its patients and technological advances, its photojournalistic style ensures it will attract the attention of consumers. The print ads for the 636-bed New York City hospital feature photos by documentary fine art photographer Larry Fink. The photos capture simple subjects, like beakers, smiling patients, and thoughtful doctors, while the text conveys powerful messages. [Read More]
Calendar of Events

December 3: Marketing Cardiology: Service Line Strategies for Marketers

On Demand: Marketing to Physicians: Build Relationships to Increase Referrals

On Demand: Advanced Service Line Marketing: New Orthopedics Growth Strategies

On Demand: HIPAA Changes: New Compliance Strategies for New Marketing Models

On Demand: Marketing Neurosciences: Service Line Strategies for Marketers

On Demand: 5 Ways to Improve the Patient Experience at Your Hospital

On Demand: Form 990H: Act Now to Protect Your Reputation

Sponsored Headlines
Harnessing effective asset management in an uncertain economy from IBM

Building a successful validation process and compliance support with IBM Maximo solutions

Managing healthcare assets and optimizing asset utilization with IBM asset management tools

Learn how Sisters of Mercy Health achieved its asset management goals in partnership with IBM

Improve the total patient experience with hospital digital signage, Vericom.

One kid, 3 ER admissions, 12 back-end systems. One eHealth ecoSystem. Learn how MEDSEEK is improving the patient experience.
From HealthLeaders Magazine
Carving Out a New CEO Model

Responding to heightened scrutiny and reimbursement cuts, healthcare CEOs are becoming increasingly interactive with a growing list of constituents. [Read More]
Service Line Management
Don't Count on Colonoscopies

New procedural developments and a shifting market are changing how physicians and hospitals work together to deliver digestive health services. [Read More]
Marketing Forum

Maternity Ad Campaign Gets Patients to Shop for Quality: A recent campaign launched by the nonprofit California Healthcare Foundation in an effort to test ways of getting more consumers to ask critical quality questions about their hospital providers. [Read More]
Audio Features

Karen Corrigan of The Strategy Group talks about the factors driving demand and shifting volumes for cardiology services. [Listen Now]
Sponsor HealthLeaders Media Marketing Weekly

Contact Paul Mattioli, Sr. Director of Sales, at or call 800.639.7477.
Marketing Resources From HealthLeaders Media

Free download: How to transform the patient experience at your organization.
Revised and updated: The must-have resource for healthcare marketers.
Sign up to receive our new, free e-mail publication that offers concise updates on the top nursing leadership headlines, as well as best practices, practical advice, and expert strategies from nurse industry thought leaders.
New book: A comprehensive guide to community benefit and 990H reporting.
HIPAA changes bring massive new penalties. Are you up-to-date on the regs?
Join the fun: Share marketing tips, techniques, and more on our blog.
Listen Now: Dramatic tactics to improve the patient experience.
MAGAZINE   |   NEWS   |   TERMS OF SERVICE   |   PRIVACY POLICY © 2009 HealthLeaders Media
If you prefer not to receive this email newsletter, you can unsubscribe here
HealthLeaders Media Marketing Weekly is a division of HealthLeaders Media ©2009
5115 Maryland Way
Brentwood, TN 21027
Serving the business information needs of healthcare executives and professionals.