HealthLeaders Media QualityLeaders - March 12, 2009 | No Debate: Patients = Consumers View as a Webpage | Subscribe for Free
No Debate: Patients = Consumers
Rick Johnson, senior online editor, HealthLeaders Media
Embracing consumerism is becoming one of those "get over it" moments for healthcare professionals. You can resist the notion all you want; the fact is patients more and more see themselves as consumers. [Read More]
March 12, 2009
Editor's Picks

Reporting of mistakes by New York City hospitals is faulted
A new report by New York City's office of the City Comptroller shows that the city's hospitals are the least reliable in the state at reporting preventable mistakes and adverse incidents like heart attacks, blood clots, hospital infections, and medication errors. Though New York City hospitals accounted for almost half the patients statewide in 2006, they reported about 39 adverse incidents per 10,000 patient discharges, compared with nearly 70 per 10,000 in the northern suburbs and upstate, and nearly 64 per 10,000 on Long Island. [Read More]

HCA-owned hospitals settle lawsuit with facility changes for disabled
Two Kansas City-area hospitals will modify their facilities as part of a settlement of class-action litigation in Florida against HCA Inc.-owned hospitals under the Americans with Disabilities Act. Menorah Medical Center and Overland Park Regional Medical Center have agreed to make alterations to accommodate individuals with mobility, visual, or hearing impairments. Officials say the changes needed "are relatively simple"—moving handrails, repositioning plumbing fixtures, and installing additional wheelchair ramps. [Read More]

Chicago hospital doctors protest planned bed cuts
More than 190 doctors at the University of Chicago Medical Center are protesting plans to cut the number of beds available to emergency patients, calling the move "unnecessarily risky" and a threat to patient safety. The controversy over the plan is being closely watched by emergency physicians across the U.S., too, as hospitals wrestle with rising costs and sometimes inadequate reimbursements from federal and state programs. [Read More]

Sick flocking to Massachusetts in-store clinics
Thousands of Massachusetts residents have taken advantage of CVS MinuteClinics since the first one in the state opened six months ago. Opening statewide at a rate of about two a month, CVS executives say the clinics' popularity has grown faster in Massachusetts than the other 24 states where the company owns clinics. Nurse practitioners at the 16 clinics open so far in the state have treated more than 10,000 patients with acute problems and given about 10,000 flu shots. Officials are attributing the clinics' success to Massachusetts' three largest insurers, which cover the visits without a physician's referral. [Read More]

Are You Part of a Top Leadership Team?
HealthLeaders Media is gearing up for its fifth year of the Top Leadership Teams in Healthcare program that recognizes the best in senior leadership teamwork at hospitals, health plans, and medical group practices. This year's winners will be honored during HealthLeaders Media '09: The Hospital of the Future Now, an event planned for October 15-16 at The Palmer House in Chicago. If you and your organization have an outstanding teamwork story to share, go to the Top Leadership Teams site to learn more about the six categories, download an entry form, and submit your entry. The deadline to submit is April 29.
This Week's Headlines

AMA to White House: Don't Dictate Care
HealthLeaders Media - March 9, 2009

Webcasts/Audio Conferences

From HealthLeaders Magazine
Back to Basics
The strategy for surviving the economic downturn? Invest in core strengths, seize partnership opportunities—and get down to work. [Read More]  

Service Line Management
Essential and Expensive
Patient demand for intensive care services continues to rise—but ICUs cost a ton of money. Here's how some providers are making intensive care worth their financial while. [Read More]

Leaders Forum
Let's Heal Ourselves First
Successful ethical standards help ensure that relationships among the healthcare industry's players are appropriate and transparent. But according to Richard A. Norling of Premier healthcare alliance and Kirk O. Hanson of the Markkula Center for Applied Ethics at Santa Clara University, when financial relationships that could influence decision-making are established and not disclosed, a line has been crossed that can shatter patient confidence and damage credibility in an industry that depends on maintaining trust. [Read More]
Audio Feature
Solve Shortage, Save Money: Barry Arbuckle, president and CEO of MemorialCare Medical Centers in Long Beach, CA, outlines successful cost-saving solutions to the shortage of nurses and nurse leaders. He is one of three C-suite leaders joining us for the March 16 webcast, Solving Your Nurse Shortage: Long-term strategies that work. [Listen Now]
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