HealthLeaders Media Corner Office - May 2, 2008 | Listen Up View as a Webpage | Subscribe for Free
Listen Up
Molly Rowe, Senior Editor-Leadership

I read a statistic that said humans speak at a rate of about 150 words per minute but can understand up to 3,000. If that’s true, why does it so often seem that people only hear half of what we say? Over time, we’ve learned to fill that empty space with other things (e-mails, doodling, ESPN) and, as a result, we’ve gone from being overly qualified listeners to woefully incompetent. We are genetically predestined to be bad listeners, and leaders, I’m sorry to say, may be the worst.
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  May 2, 2008

Editor's Picks
Delaware doctors to monitor Maryland ICU patients electronically
Welcome to the hospital of the future. Facing a shortage of ER docs, six Maryland hospitals plan to use doctors in Delaware to monitor about 150 patients in their ICUs. I'm sure we'll see many more virtual care arrangements like this as physician numbers dwindle and patient populations grow. [Read More]
One in four uninsured are eligible for aid but aren't enrolled
A report out this week says that one in four Americans without health insurance are eligible for Medicaid and the State Children's Health Insurance Program but aren't enrolled because they don't know the programs are available, they don't know how to enroll, or they're embarrassed to be linked to a public program. Maybe we should try universal education before universal insurance? This wouldn't solve the problem of the uninsured but it would solve a quarter of it—and that's about 12 million people. [Read More]
Does the idea of digitizing your medical records make you nervous?
I'm relieved to know I'm not the only person nervous about online medical records. Digitizing healthcare information seems like a great idea—and I'm sure it is—but discussions like this highlight the amount of education and security that organizations need to provide before consumers hop on board. [Read More]
The customer-centered innovation map
Smart CEOs know that innovation may be the only solution for healthcare's biggest challenges like staffing shortages, aging patients, and increased competition. This month's Harvard Business Review explains job-mapping, a seemingly basic process for encouraging staff innovation while getting the job done. [Read More]
This Week's Headlines
Health savings accounts growing in popularity
AP/Yahoo News - May 2, 2008
Hospitals face financial squeeze
Wall Street Journal (subscription required) - April 30, 2008
Loyola hospitals chief making a mark in a hurry
Chicago Tribune - April 28, 2008
Across U.S., anxiety over access to patient records
USA Today - April 29, 2008
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From HealthLeaders Magazine
Accountable for Quality

HealthLeaders April 2007
Listing quality among your organization's strategic pillars is one thing. Basing your leaders' annual compensation on it is quite another. [Read More]
View from the Top

Defense vs. Offense: Hospital Employment of Physicians: Contributor John G. Larson, PhD, discusses the benefits and models of hospital-employed physicians. [Read More]
Audio Feature

"Value-Based" Healthcare Quality: As a practicing hospitalist and senior vice president and chief medical officer for HealthGrades, Samantha Collier, MD, has helped hundreds of organizations develop and implement quality improvement initiatives. Here she discusses value-based purchasing and how it could affect healthcare. [Listen Now]
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