patient satisfaction
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Innovation
HL Shorts: Making the Most Out of Agentic AI
Tampa General Hospital is seeing strong value from Aimee, an AI bot recently deployed in the hospital?s call center to...
Technology
How Do Patients Feel About Their EHR? Hint: It's Not Good
Impenetrable portals and long logins are causing patients to think of technology as a hindrance to healthcare access.
Innovation
Tampa General's New AI Bot Makes a Connection With Patients
Scott Arnold, the hospital's Chief Digital and Innovation Officer, says Aimee is improving call center operations, and taking the heat...
Innovation
Walmart Makes a Hesitant Return to Virtual Care. Here's Why.
The retail giant has unveiled Better Care Services, offering members online access to a handful of third-party urgent care and...
Technology
Utah OKs Prescription Refills by AI
The state is the first to launch a pilot that enables patients living with chronic health concerns to refill their...
Technology
Providence's CIO Looks for Humanity in Healthcare Innovation
Cherodeep Goswami wants new technology and ideas that make a difference.
Innovation
A Look Back at the Top 10 Innovation and Technology Stories of 2025
AI dominated the conversation, taking half of the most read HealthLeaders stories over the past year. But healthcare leaders were...
Revenue Cycle
Piedmont Health Leverages AI to Improve Efficiency, Quality in the Front End
Allyson Keller, Vice President of the Patient Connection Center at Piedmont Health and a participant in the HealthLeaders Revenue Cycle...
Revenue Cycle
How a Hospital Turned its Rev Cycle Around by Refocusing on its Community
Faced with $6 million in old AR and staggering long-term debt, Three Rivers Health gained stable financial footing by outsourcing...
Innovation
Infographic: A 10-Point Plan for Technology and Innovation
Houston Methodist is mapping out healthcare transformation over the next three years. Here are the most innovative technologies and strategies...
Innovation
Behind Houston Methodist's 3-Year Road Plan for Healthcare Transformation
Roberta Schwartz, the health system's EVP and Chief Innovation Officer, identifies 10 key technologies and strategies that will push the...
Innovation
The ROI of AI for an FQHC
For Ohio-based Primary Health Solutions, an AI tool called Denise could help open the door for underserved patients looking to...