Value-Based Purchasing: Facing the HCAHPS Hurdle

“VBP is a zero-sum game—out of necessity there will be winners and losers. It's disheartening to know that. The whole payment system from the government standpoint is generally punitive and this is the latest game.”
—James F. Doyle, Senior Vice President and CFO, Elmhurst (IL) Memorial Healthcare


The HealthLeaders Media CFO Exchange brought together 30 top finance leaders from hospitals and health systems of varied sizes and regions to share ideas on how to best guide their organizations through the uncertainty brought about by specific healthcare mandates and general economic upheaval. This fourth report in a series of four provides information and insight on value-based purchasing from leaders at Elmhurst Memorial Healthcare, Hackensack University Medical Center, Piedmont Healthcare, Griffin Hospital, and Sharp Healthcare.

Among the report findings:

  • 50% of healthcare leaders say HCAHPS will provide the greatest difficulty in reaching VBP incentives
  • 25% have not yet begun preparing for VBP
  • Only 54% have modeled revenue gains/losses for VBP; only 15% have developed a 5-year financial plan based on the change to VBP
  • Leaders were evenly split on whether VBP would succeed in increasing quality while reducing costs

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HealthLeaders Media Intelligence Unit, a division of HealthLeaders Media, is the premier source for executive healthcare business research. It provides analysis and forecasts through digital platforms, printed publications, custom reports, whitepapers, conferences, roundtables, peer networking opportunities, and presentations for senior management.

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