Whereas in healthcare I have to give you the same information every time I see you. Have you no memory? Have you no records? Consumers are demanding this digital experience that they have everywhere else in their lives. The organizations that can deliver that now are going to be the ones that are going to succeed in a new world.
HLM: What happens to those providers who don't adapt?
CW: Something like half of all doctors are over the age of 50. They're saying 'just give me 10 more years to do it the way I've always done it and then I'm done.' So you have a significant portion of the healthcare industry that is saying 'get me to the finish line so I don't have to learn anything new.' That is a big issue.
These younger docs want to do this stuff, but you have a changing of the guard from the old way with the old docs. And the final issue is money. We continue to pay for the old way. Until we change the flow of money we are not going to change the flow of the practice of medicine.