Patient Experience Transformation: Engaged Patients, Measurable Standards


About this Report:

Learn to apply rigor to patient experience reporting and focus efforts on what patients value for better engagement, less anxiety, and improved care.

This report is available in a premium and buying power. Decide which is right for you:

Media Requirements: Adobe Reader 9 or later. To print the free report, download and save the file first.

PREMIUM - is designed for healthcare decision makers, and provides key takeaways and actionable strategies; three real-world case studies; segmentation data, and a meeting guide.

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PREMIUM BUYING POWER  - is designed for healthcare industry suppliers and includes all the content in the Premium version, plus: detailed drill-down data on purchasing trends and projections to aid marketing and sales strategies.

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More information about this report

This exclusive, original research and analysis offers key insight from top healthcare executives and clinical leaders, including:

  • Two-thirds (65%) agree completely that a commitment to patient experience will result in better quality, safety, clinical outcomes, and value to the patient.
  • Patients value access -- the top two future infrastructure improvements are connecting patients with hospital medical records (60%) and on-line access to appointments and prescriptions (58%).
  • Two-thirds (66%) say a positive patient experience score is most important in the ED.
  • Although 82% agree completely that they must adopt a culture guided by patient needs to achieve progress in patient experience, 32% say cultural change is their biggest patient experience stumbling block.

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