The New Quality Equation: Measuring Success and Eliminating Waste


About this Report:

This report reveals how healthcare leaders are using continuous improvement and other tools to standardize processes, improve patient care, and cut costs.

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More information about this report

This exclusive, original research and analysis offers key insight from top healthcare executives and clinical leaders, including:

  • Half (49%) of healthcare leaders say that access to the patient's health record improves clinical quality—but the same percentage say their EHR isn't well matched to clinical workflows.
  • The top-ranked contributors to clinical quality success are leadership support (56%), clinical staff support (47%), and physician support (41%).
  • One-quarter of respondents say that initiatives aimed at efficiency and reducing utilization put some patients at risk.
  • Nearly half (43%) cite all-cause hospitalwide readmissions as the most challenging HCAHPS metric.

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