The New Patient Experience Imperative

"The end result of improving the patient experience is improving the quality of care…. It will help you save lives. It is not a guest relations program."
Kim Bordenkircher, CEO, Henry County Hospital, Napoleon, OH, and Lead Report Advisor

Focusing on patient experience has always been the right thing to do. But new government regulations and payment models mean hospitals must do better, according to this report.

This exclusive, original research and analysis offers key insight from top healthcare executives and clinical leaders, including:

  • 22% say lack of cultural fit or employee buy-in is their organization’s biggest patient experience stumbling block
  • While 56% say making physicians, nurses, and staff accountable for patient satisfaction as part of their compensation/employment status is important
  • Only 17% say tying executive compensation to patient experience is important
  • And only 14% of leaders say the CEO has primary responsibility for patient experience

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