Patient Experience Beyond HCAHPS: Care Coordination and Cultural Transformation


About this Report:

This report uncovers the management and cultural changes necessary to achieve and maintain consistently superior patient experience.

This report is available in a premium and buying power. Decide which is right for you:

PREMIUM - is designed for healthcare decision makers, and provides key takeaways and actionable strategies; three real-world case studies; segmentation data, and a meeting guide.


PREMIUM BUYING POWER  - is designed for healthcare industry suppliers and includes all the content in the Premium version, plus: detailed drill-down data on purchasing trends and projections to aid marketing and sales strategies.


Media Requirements: Adobe Reader 9 or later. To print the free report, download and save the file first.

More information about this report

This exclusive, original research and analysis offers key insight from top healthcare executives and clinical leaders, including:

  • Three-quarters (74%) of healthcare executives expect to focus on training and education over the next three years to improve patient experience
  • The top two areas of increased spending for patient experience will be technology for physician and staff (67%) and patient use (53%)
  • Three-quarters (71%)  of healthcare leaders will focus on care coordination to improve patient experience.
  • Two-thirds (66%) of leaders will be working with provider partners to improve patient experience

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