Friday, March 6, 2015

FEATURED RESOURCE
This new collection of articles and resources reveals how healthcare providers are using HCAHPS scores to engage patients and staff and protect revenue, and how you can apply our proprietary research findings on HCAHPS and patient experience to your own organization.
NEWS

by LENA J. WEINER | 03/06/2015

Continuous improvement techniques used in manufacturing have helped at least six nationally recognized hospitals reduce wait times and drive up HCAHPS scores.


by JOHN GEVER, MANAGING EDITOR, MEDPAGE TODAY | 03/06/2015

Although one of the duodenal endoscopes implicated in recent "superbug" infections was never cleared by the FDA, the agency says physicians should continue to use it because otherwise there wouldn't be enough devices available to meet patient needs. From MedPage Today.


by JOHN COMMINS | 03/05/2015

Chief Justice John G. Roberts and Justice Anthony M. Kennedy are seen by many court watchers as the two potential swing votes in the case.


by CHRISTOPHER CHENEY | 03/05/2015

A $120 million lawsuit filed last month is the newest front in a national insurance carrier's legal campaign against healthcare providers it accuses of price gouging.


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