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  June 2, 2014 Follow us on FacebookFollow us on TwitterJoin us on LinkedInRSS feed

Chief Experience Officer as Head Rule Breaker

Lena J. Weiner, Associate Editor for HealthLeaders Media

A hospital's CXO is often the one person who can coordinate cooperation among departments to ensure patient experience problems get resolved before they impact HCAHPS scores, which can affect reimbursement. >>>

 

Editor's Picks

ANA Backs Federal Nurse Staffing Bill

A Senate bill calls for unit-by-unit staffing plans and publicly reporting those staffing plans, but stops short of dictating mandated nurse-patient ratios. >>>

Medicare Overpaid Physicians $6.7B For Miscoded Claims

An examination of medical claims records by federal officials finds that more than half of doctors' claims for patient evaluations and related services had incorrect codes or lacked the necessary documentation. >>>

The Hospital of the Future is Not a Hospital

Pursuing expensive inpatient volume in the traditional sense is a strategic dead end. Any new construction undertaken by hospitals and health systems should be based on adaptability, patient flow, and efficiency gains—not bed count. >>>

A Homegrown Approach to Physician Leadership

Physician leadership expertise doesn't have to come from a consulting firm. A large nonprofit health system in the Pacific Northwest has developed its own leadership academy, which is saving money and providing physicians with problem-solving tools and skills. >>>

Hospitals Begin Subsidizing Exchange Premiums via Third Parties

A collaboration between a Wisconsin United Way chapter and the University of Wisconsin Hospital and Clinics uses a hospital financial gift to help defray the cost of health insurance for some potential enrollees. It could be a model for others. >>>

CMS Opens Physician Registration for Sunshine Act

The process is going forward despite the protestations of the American Medical Association, which has complained that CMS "has missed nearly every deadline laid out in the law and regulations to implement it." >>>

Slideshow: The ED Fix: Triage, Coordination and Navigation

Emergency departments play a unique and critical role in maintaining the health and well-being of a community. Emerging best practices in care team composition and patient flow can improve ED throughput and patient satisfaction. >>>



LIVE Webcast

Webcast: Mastering Healthcare Scorecards: Marketing Lessons from Cleveland Clinic

Date: July 23, 2014, 1:00–2:30 p.m. ET Join marketing leaders who have all but mastered scorecard strategy as they reveal proven tactics for analyzing, communicating, and learning from key performance indicators. Register Today >>>



News Headlines

Study questions need for employer healthcare requirement

NPR, June 2, 2014

In rural ME, dearth of doctors is a growing crisis

Portland Press Herald, June 2, 2014

Screwed-up bonus payments are at the heart of the VA scandal

Vox, June 2, 2014

Paramedics branch into home care

The Boston Globe, June 2, 2014

Medtronic settles whistleblower lawsuit for $9.9M

ABC News / Associated Press, May 30, 2014

Doctor shortage is cited in delays at VA hospitals

The New York Times, May 30, 2014

Adventist Health admits it violated federal law

Orlando Sentinel, May 29, 2014

Supporters, critics weigh in on Partners takeover of Hallmark

The Boston Globe, May 29, 2014

GA looks to reopen some closed hospitals as ERs

NPR, May 29, 2014

When hospital systems buy health insurers

The New York Times, May 27, 2014



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Multimedia/Events

HealthLeaders Media LIVE From Carolinas HealthCare System: Patient Experience

Date: July 29, 2014 | 12:00–3:00PM ET The leadership team at Carolinas HealthCare System reveals strategies proven to reduce ED visits and inpatient hospitalizations, improve elder care, and raise employee engagement and teamwork to the 98th percentile. Register Today Download the Free Case Study >>>




From HealthLeaders Magazine

Presidents, CEOs, and the New Leadership Model

Some hospital CEOs, used to captaining their own ship, are finding that healthcare reform means there are fewer opportunities to run things as they see fit. Maybe that's a good thing. >>>

 

Transitions of Care Go Digital

 

Making It All Public



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