Adverse Drug Reactions ID'd by Phone
An automated phone calling system that asks patients about the prescriptions their doctors ordered, with follow-up calls from pharmacists, can mitigate adverse drug events (ADEs) and prescription non-compliance that might otherwise go unnoticed.
"Most patients do ask [about their medications if they have questions] when given the opportunity," says Alan Foster, MD, general internist and Scientific Director of Performance Measurement at the Ottawa Hospital in Canada. But that's an opportunity they don't easily get, he says.
"We need to increase opportunities to ask questions—hence our intervention."
The results of his experiment with the phone system is published in the current issue of JAMA Internal Medicine.
Foster was prompted to see if the automated system and pharmacists' follow-up calls could avoid or identify adverse drug events, which he defined as poor health outcomes caused by prescription medications.
- Ebola: Health Officials Try to Quell Front Line Fears
- Reducing Readmissions Starts with Better Collaboration
- Ebola: A New Normal in Dallas
- Partners HealthCare M&A Deal Under Scrutiny
- Readmissions: No Quick Fix to Costly Hospital Challenge
- How Educated Nurses Save Money
- As virus spreads, insurers exclude Ebola from new policies
- 'Overtreatment' Debate Circles Back to Lung Cancer Screening
- Defensive Medicine Still Prevalent Despite Tort Reform
- After Ebola patient cured, NE hospital takes cautions anew