Patient experience is evolving into a discipline focused on understanding and delivering value from the patient's perspective. Healthcare leaders are as devoted to improving satisfaction as they are to clinical quality and safety, with the expectation that doing so will improve outcomes.
HealthLeaders Media research shows that changing organizational culture is the biggest stumbling block to creating an effective patient experience. Patients who report a positive healthcare experience are more likely to be engaged in their own future care, which can boost population health, reduce readmissions, and even lower healthcare spending.
Leadership plays a critical role in making the cultural changes necessary to raise patient experience scores. This report offers practical steps that healthcare organizations can take to begin making the cultural changes necessary to improve patient experience.