Patient and family education is one of those problematic standards and requirements for improvement that boggles the mind of many hospital survey coordinators.
In the course of patient care, every patient/family interaction is an opportunity to educate, says Jodi Eisenberg, MHA, CPMSM, CPHQ, CSHA, program manager of accreditation and clinical compliance at Northwestern Memorial Hospital in Chicago.
The primary objective of patient education is to help patients and families understand their rights and responsibilities in their care, treatment, and services. Patients receive education and training specific to their needs and appropriate to the care, treatment, and services provided.
Eisenberg suggests incorporate patient teaching into your hands-on care. Some examples of organizational initiatives include:
Accreditation coordinators do not have to be an expert on every topic to begin teaching, says Eisenberg. Instead:
Eisenberg recommends teaching topics by focusing on "need to know" instead of "nice to know" topics. Identify family members or significant others to involve in patient teaching.