Program Teaches Nurses to Manage, Apply Emotions
The Four Habits model, used to improve patient-physician communication, can also prepare nurses to deliver relationship-centered care more effectively, study data shows.
When it comes to patient care, there's a technical side and an emotional side. The best nurses are masters of both, and according to a new study, a set of commonly used physician communication skills that aim to improve on the care provider's soft skills can be effectively applied to nursing training, too.
"I really believe relationship-centered care is really what it's about," the study's first author Mark J. Fisher, Ph.D., RN, an assistant professor in the College of Nursing at the University of Oklahoma Health Sciences Center, told me in an interview.
"Simply communicating using technical skills and focusing purely on information can provide a level of care, but I'm not sure it's the highest level or the most effective level."
The study found that a nurse training program based on the Four Habits Model "improves newly licensed nurses' self-perception of their preparation for emotion-focused conversations with parents" of pediatric patients.
The Four Habits are commonly used in physician training programs to help improve patient-physician communication, says Fisher, who tweaked the model slightly to study its effectiveness for pediatric nurses.
"My experience in the pediatric hospital setting and interactions with nursing students revealed many newly licensed nurses and most nursing students were quite anxious about talking with parents of children in the hospital setting," Fisher told me by email after our phone conversation.
- CEO Exchange: Preparing for Population Health
- Advocate, NorthShore Deal Would Create 16-Hospital System
- Better HCAHPS Scores Protect Revenue
- Narrow Networks Cut Costs, Not Quality, Economists Say
- 3 Strategies for Retaining Millennial Employees
- Power of price: In South FL and the nation, healthcare costs often are shrouded in secrecy
- Two NY hospitals to offer free hip and knee replacement surgeries for qualifying patients in December
- Hospital mergers may lead to higher prices
- Healthcare data of 1 million NJ patients compromised since 2009
- CEO Exchange: Pressure is On to Partner, Drive Quality