Care coordination is an increasingly important factor in improving quality and reducing hospital readmissions, but it remains tough to define, quantify, and measure. I recently caught up with two nurse leaders who are leading the way in making care coordination not only more clearly defined, but also more quantifiable:
The following is part one of our conversation. Look for part two next week.
HLM: Why is it important for care coordination to be measured and/or quantified?
Dailey: Care coordination, as Dr. Gerri Lamb often says, is a cost-cutting area that's so important to quality outcomes: clinical quality outcomes, and cost outcomes. In order to measure the quality of care coordination, it's very important that we have the right measures that reflect the quality of the care coordination from the team, including the largest group of healthcare professionals, the front-line providers: nurses.
To that, I'd like to mention that ANA has a series of care coordination documents; we have our ANA policy briefs, we have [an] ANA whitepaper on the value of nurses to care coordination, and we're very pleased to announce that the board in December approved the ANA's care coordination measurement framework.
In that document [is] a description of the framework's structural components, the measurement context that we're in, and a visual representation of the framework.