Measures and metrics are starting to better define healthcare success, and that's a good thing. It's all part of being more accountable about costs and waste in an industry that's infamous for both. But that measurement isn't just for reforming wasteful processes or measuring patient compliance or satisfaction anymore: Now it's right in the middle of the C-suite.
That means more of your compensation is at risk, or as is said, 'dependent' on these measures. Where it gets interesting is the kinds of new measures that are being introduced by active boards around the country that determine more and more of compensation.
Being measured is nothing new for top leadership, but what they're being measured on is changing rapidly, according to Andrew Chastain, managing director of the southeast region and vice chairman of the board at Witt/Kieffer, a well-known healthcare executive search and consulting firm.
Those who would like to see healthcare emulate other industries in terms of rigor around performance targets are getting their wish.
"It used to be that incentive compensation was around the financials and it defined quality as patient satisfaction," he says. "Now it's literal outcomes."