Despite the toll the recession has taken on many of our nation's nursing homes, customer and employee satisfaction increased last year, according to the 2008 National Survey of Consumer and Workforce Satisfaction in Nursing Homes by My InnerView.
The recent report details the results of satisfaction surveys completed by employees, residents, and family members in 5,075 U.S. nursing homes in 2008. The data gives long-term care leaders insight into the factors that affect employee and consumer satisfaction, opportunities for improvements, and how satisfaction impacts other areas of facility operation. Some key findings include:
Although satisfaction is on the rise, there are still many opportunities for improvement that long-term care leaders should explore. My InnerView found that "facilities with higher employee satisfaction tend to have lower staff turnover and better clinical outcomes," according to the report.
Ultimately, long-term care leaders can improve a variety of facility operations by increasing employee satisfaction. Some opportunities for improvement identified by nurses and nursing assistants who completed the surveys are: