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New challenge for Obamacare: Enrollees don't understand their insurance plans

The Washington Post, July 17, 2014

Nine months after Americans began signing up for health insurance under the Affordable Care Act, a challenging new phase is emerging as confused enrollees clamor for help in understanding their coverage. Nonprofit organizations across the country are being swamped by consumers with questions. Many are low-income, have never had insurance and have little knowledge of the health-care system. The rampant confusion poses a potential hurdle for the success of the health law: If many Americans don't understand how health insurance works, that could hurt their ability to use their benefits — or to keep their coverage altogether.