California HMO members more satisfied in 2009

Los Angeles Times, February 10, 2010
Although health maintenance organizations in California need to improve screenings for cancer and other medical conditions, most receive high marks for customer satisfaction, a new state report said. Six of California's nine largest HMOs earned higher patient approval ratings in 2009 than they did the year before, say officials from the Office of the Patient Advocate. The report is based on 2008 data.

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