When people ask Janet Duni, RN, CCM, MPA, what's required of a good population care coordinator, she says the answer is right on her face. "I point to the sides of my eyes where I have a couple of crow's feet," she says.
Translation? Good care coordinators have lots of experience.
As patient-centered medical homes become more commonplace, so too will care coordinators, a role that Duni believes is perfect for nurses to step into.
"I think a nurse is the best suited to this type of work," says Duni, who's the director of care coordination at Vanguard Medical Group in Verona, New Jersey, and who has decades of nursing experience behind her.
"A lot of the care coordination job is about understanding a continuum of care that a patient will go through," she says, and nurses certainly do. But even beyond the clinical understanding and expertise that's required of the job, care coordinators who come from nursing backgrounds can draw on and transfer other skills that they used when they were bedside nurses.