Slideshow: How to Open an Urgent Care Center

The book The Healthcare Executive's Guide to Urgent Care Centers and Freestanding EDs, by Michael F. Boyle, MD, FACEP and Daniel G. Kirkpatrick, MHA, FACHE, is a step-by-step executive-level guide to planning, building, staffing, marketing, and managing profitable urgent care centers and freestanding EDs.

urgent care center



Market competition plays a role in the development and expansion of both urgent care centers and freestanding EDs. Entrepreneur physicians and investors target markets capturing the insured population, similar to the boutique hospital competition for orthopedic, cardiovascular, and oncology services.

Until now there have been limited choices for patients seeking access to immediate care, so by default hospitals have been receiving the revenue from paying patients for the treatment of minor ailments. Now, competition from urgent care centers can erode the patient population utilizing traditional hospitals for these services and result in financial struggles for these same hospitals.

Healthcare executives should consider what the needs will be for the influx of newly insured Americans as a result of PPACA. Urgent care delivery models are one solution to providing cost-efficient medical care for those that are insured, on Medicaid, Medicare, or self-pay.


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3 comments on "Slideshow: How to Open an Urgent Care Center"

Laurie Underwood RN, BSN (8/26/2014 at 7:42 PM)
As an ER/Urgent Care RN of 34+ years, I find the higher patient care numbers, as well as acuities are handled much better and efficiently if the center is staffed with experienced ER nurses, as they work autonomously and can get the proper treatments/tests started so that the MD has results, etc. in-hand much quicker...sometimes even the first time they even walk into a patient room. When I moved to GA, I noticed the urgent cares here hire only save money I am sure...and the wait times are horrendous. I have been to a local urgent care near me several times and have never waited less than 2-3 hours. I think that defeats the purpose of an urgent care!

Christopher Majdi (8/18/2014 at 3:42 PM)
Managing patient volume is a difficult task in an urgent care, but it's critical for the success of the clinic. A good urgent care will be able to manage the higher volume without compromising quality. I believe a lot of this comes down to the MD provider's skill and their ability to leverage mid-level providers effectively. – Christopher Majdi

Shirley White (3/1/2014 at 10:35 AM)
I am a practice management consultant looking to purchase this "how to" book. I have searched the database at my local libraries and bookstores. How can you help? Thank you.




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