As hospitals grow increasingly frustrated with contradictory commercial rating systems that grade, score, and rank their quality of care, the Association of American Medical Colleges and other hospital groups are striking back.
They've issued a list of 25 Guiding Principles to help hospital officials judge the scorecards themselves, so they can explain results to their patients, payers, philanthropists, and board members, and if there are fees associated, so they can determine whether a survey's marketing value is worth the asking price.
When hospitals are rated, "[they] want to know, 'How do we talk with our boards, why we should put a lot of emphasis on this rating system or why we shouldn't, and where is it important?'" explains Joanne Conroy, MD, chief healthcare officer for the AAMC, which spearheaded the project last year. "They need a clear set of principles that's not their opinion to justify why they should emphasize one [rating] system and not another."
In fact, none the rating systems published to date, including those from The Joint Commission, the Leapfrog Group, Consumer Reports, Hospital Compare, the Commonwealth Fund, Truven, Healthgrades, and U.S. News and World Report, meet all of the AAMC's guiding principles. "Nobody meets them all," Conroy says.
"Some of the [scorecards] are really great at identifying their purpose, and some are really transparent about their metrics. And others are totally not," she says.
"Some of these rating organizations use proxies, because that's all they have. They don't measure what they purport to measure."