Edwin Pacheco was in and out of the hospital for months. He'd survived one organ transplant and desperately needed another. But he wasn't the only one suffering. Few people asked how his wife was holding up as she kept vigil, cornered hard-to-understand doctors and held job and family together. "Everybody was like, 'Oh, you're a good caregiver.' But inside, I'm dying," Minerva Pacheco of New York recalls of those tumultuous days. Then one day in the intensive care waiting room at Montefiore Medical Center, a pair of strangers introduced themselves as volunteer coaches for caregivers and offered a shoulder.