This is an excerpt from a member-only article. To read the article in its entirety, please login or subscribe.

Survey staff members, physicians to identify poor service

An insider’s perspective offers valuable information

Practices have long used patient satisfaction surveys to assess their customer service strengths and weaknesses. Although patient satisfaction surveys offer tremendous benefits, practices shouldn’t stop there, says Pat Kearney, RN, MPA, ARM, risk management advisor at Stevens & Lee in Lancaster, PA. Because patients visit your office only a few times per year, their insights can be limited or off-kilter.

On the other hand, staff members and clinicians have a firsthand view of what goes on in your practice every day and may be able to recognize poor performance patterns and recurring patient complaints.

Comments are moderated. Please be patient.


MOST POPULAR

SPONSORED REPORTS
SPONSORED HEADLINES

SIGN UP

FREE e-Newsletters Join the Council Subscribe to HL magazine

SPONSORSHIP & ADVERTISING

100 Winners Circle Suite 300
Brentwood, TN 37027

800-727-5257

About | Advertise | Terms of Use | Privacy Policy | Reprints/Permissions | Contact
© HealthLeaders Media 2016 a division of BLR All rights reserved.