This is an excerpt from a member-only article. To read the article in its entirety, please login or subscribe.

Put a positive spin on what is said in the office

Staff members can sometimes get so bogged down with everyday office operations and tasks that they forget the patients walking through the door are human beings just like them and often have the same feelings and concerns as they do about their health.

When staff members answer patient requests and give advice, they must also be mindful of the words they use and how they use them, says Judy Capko, a medical practice management consultant and founder of Capko & Company, a Thousand Oaks, CA–based market research company that works with healthcare organizations.

Comments are moderated. Please be patient.


MOST POPULAR

SPONSORED REPORTS
SPONSORED HEADLINES

SIGN UP

FREE e-Newsletters Join the Council Subscribe to HL magazine

SPONSORSHIP & ADVERTISING

100 Winners Circle Suite 300
Brentwood, TN 37027

800-727-5257

About | Advertise | Terms of Use | Privacy Policy | Reprints/Permissions | Contact
© HealthLeaders Media 2015 a division of BLR All rights reserved.