Nurses are happy with the changes, too.
"There's been a lot of very positive feedback from the nurses," McNitt says. "It's rare that I hear anyone complain about staffing."
In fact, there's been a complete reversal from January 2012. McNitt believes that Mercy Hospital's contract usage is now among the lowest in their healthcare system. And now that staffing isn't an issue anymore, the directors can put more of their energy toward patient care.
"They've got other things to worry about on a daily basis," McNitt says. "But staffing's not one of them."