"International patients seek treatment in the United States to access medical services with high success rates and good outcomes for surgeries and procedures that are not available in their country of origin," says Sonia Valdez, marketing manager for the health system's international department told HealthLeaders Media. "The elective international patient tends to look for value-added services or amenities when choosing a treatment facility."
The health system's Jackson International website describes such services and amenities in detail, including 24-hour concierge services, lavish patient amenities, and executive physicals.
"Jackson's international program offers international patients unmatched medical expertise, exceptional service, and peace of mind," Valdez says. "Our program was designed to provide patients with compassionate support and valuable guidance, as well as quick access to one of the top-rated hospitals in the United States."
The most popular services promoted on by Jackson International are high-risk obstetrics, pediatric cardiovascular services, trauma, and neurology. A "concierge process" offers quick admissions; "streamlined coordination" of all care; and "hospitality coordinators" for each patient, available 24 hours a day, who arrange transportation for patients (via air ambulance) and accompanying family members and friends, lodging for family and friends, and other non-medical needs. Jackson uses online registration to pre-qualify patients and determine "financial eligibility," including insurance coverage.