Who Wants an Empty Hospital?

Philip Betbeze, for HealthLeaders Media , April 4, 2014

Kaiser, effectively, is the original accountable care organization.

Against this backdrop, Harper notes the importance for health care organizations to maintain a wellness and prevention focus while ensuring that care is coordinated.

In other words, that means creating a system that ensures member loyalty well before more intensive and expensive healthcare interventions are needed. It also means expanding your notion of what your community needs for its healthcare, not only what will reinforce your organization's short-term bottom line.

Embedded within that transition is wholesale culture change around who the customer is (the patient, not the physician) and moves the dynamic far beyond volume-driven healthcare (which is what got us into this mess in the first place).

"At Kaiser Permanente, the member is at the center of our planning and care delivery," notes Harper. "In the past, most hospitals focused on the number of ED visits and admissions. We need to have more metrics that examine the entire continuum of care to look at the entire care experience."

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2 comments on "Who Wants an Empty Hospital?"


gs (4/7/2014 at 4:25 PM)
This should mean insurance rates go down right?

pplemmons (4/4/2014 at 4:29 PM)
So it's "back to the future" and the future is managed care! Let's call it what it is and it's been around for a long time, as with Kaiser. All well and good, except for the hospital industry, which has a large target on its back. Does the hospital industry understand this? Sometimes I wonder if the AHA does, when they stand shoulder to shoulder with the Federal government in pushing "healthcare reform". And if the prevailing norm becomes managed care, soon enough we will have the problem of rationing care, which is the logical successor to managed care. Take a look at the British system. Be careful what you wish for.

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