Initial Data Encouraging
"Telemedicine is giving patients care at the right time. It's [for] people who are looking for convenience," says Green. "A lot of patients could be treated over the phone or with a webcam. About 75% of the time when a patient calls us, they will not need to be seen in person. We can escalate patients to an ER, urgent care, or PCP office, but that happens only about 25% of the time."
Green also says that it follows up with patients five days after each virtual visit to find out if they sought care at another setting. He also wants to know if patients have gotten better or worse and whether or not they'd use Carena again. Those metrics have been measured monthly since 2013 – not long, but long enough for Green to see two leading indicators that show Carena is on the right track.
Patient satisfaction, measured after every visit via an automated survey developed by Carena, is high. Green says 98% of patients report they would use Carena again and recommend it to a friend. He also says that based on follow-up calls, patients seek care at a second site less than 5% of the time.
"We're proud of that, but we're waiting to gather more data with a larger sample size so that it is statistically significant."