"We really expect that this type of information is going to help us intervene early," she adds. It may also help in educating members about some of the more subtle signs of a health problem.
ENeighbor is one of several pilots Humana has undertaken to measure the effectiveness of remote patient monitoring. Many are focused on CHF, which is a leading cause of hospital readmissions. A study published last year in The Journal of the American Medical Association found that 24.8% of Medicare patients admitted for heart failure were readmitted within 30 days after discharge.
One CHF pilot monitors more than 400 Humana Medicare Advantage members in Ohio. The remote patient monitoring solutions include Bluetooth-enabled weight scales and blood pressure monitors and interactive voice response technology. Humana is partnering with AMC Health, a New York-based telehealth provider. Coaches and care managers work with participants to modify unhealthy behaviors and help them comply with their treatment regimens.
In 2011, Humana teamed with Intel-GE in a long-term pilot to remotely manage the care of 2,000 CHF patients in 33 states. The program combines daily monitoring of biometric measures by Humana nurses as well as face-to-face tele-meetings via computer. Depending on the results, the program may be rolled out to members with other chronic conditions, such as diabetes.