Changing Culture

John Commins, for HealthLeaders Media , December 13, 2013
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Timothy Putnam, DHA
Margaret Mary Health
Batesville, IN

Timothy Putnam

Timothy Putnam, DHA
We are realizing that if we are really patient-centered it requires teamwork and you have to convey trust in the skill you are giving to the patient but also in the rest of the team. That takes time. It wasn't how we were trained.

We don't have a shortage of people wanting to do the right things for patients. It's getting them to understand what those right things are: recognizing that we are all caregivers, from direct patient care to all the other departments. Information technology, environmental services, dietary are all caregivers whether we interact with patients directly or not. We have to reinforce that day in and day out.

As we make the transition from volume to value we look at how we add value from the patient perspective and that is the next logical step. It fits right in with patient-centered care. What is the value to the patient? What do they want? What is going to help their health improve? And a lot of what we are finding is that to improve their health it is not additional health services. Sometimes it is social and support services, transportation, and other things that we are going to have to figure out how to engage if we are really delivering patient-centered care.

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